acs365 Privacy Policy

Introduction and Applicability

acs365 ("we", "our", "platform") operates a trusted online gaming and betting platform for users in Bangladesh. This Privacy Policy ("Policy") describes how we manage your personal information when you use our website acs365.cam and its related services.

By registering with acs365 or using our services, you consent to the terms set out in this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform.

This Policy works alongside our Terms and Conditions and Responsible Gaming policy. Together, these three documents form the complete legal framework governing your use of services on the acs365 platform.

What Information We Collect

acs365 collects only the information necessary to provide our services, meet legal obligations and improve your experience. Below is a description of the types of information we collect:

2.1 Personal Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• National ID number or passport number (where applicable)
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, Rocket or bank account number (for transaction processing)
• Deposit and withdrawal history
• Account balance and bonus information

2.3 Technical Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Login time, session duration and activity logs

2.4 Gaming Activity Information

• Betting history and results
• Preferred games and playing patterns
• VIP level and points history

How We Collect Information

acs365 collects your information in the following ways:

3.1 Information You Provide Directly

We collect information you provide yourself when you open an account with acs365, complete the identity verification process, request a deposit or withdrawal, or contact our customer service team.

3.2 Automatic Collection

Our servers automatically collect technical information when you visit our site. This includes browsing behaviour gathered through cookies and similar technologies — discussed in detail in Section 6.

3.3 Information Received from Third Parties

For the purposes of identity verification, fraud prevention and payment processing, we may sometimes verify information from authorised third-party service providers such as bKash, Nagad, Rocket and banking partners.

Purpose of Using Information

acs365 uses your information for the following legitimate purposes:

• Account Management: Creating, managing and securing your account and verifying logins.
• Identity Verification: Age verification (minimum 21 years) and Know Your Customer (KYC) checks to prevent money laundering.
• Payment Processing: Carrying out secure deposits and withdrawals via bKash, Nagad, Rocket and bank transfer.
• Customer Service: Responding to your queries, complaints and live chat support requests.
• Fraud Prevention: Detecting suspicious activity, ensuring account security and preventing multiple account use.
• Service Improvement: Personalising your experience, fixing platform issues and developing new features.
• Responsible Gaming: Identifying excessive playing patterns and providing support where needed.
• Marketing Communications: Sending bonus offers and promotional information with your consent (you may withdraw this consent at any time).

acs365 never uses your information beyond the purposes stated above and does not sell it to third parties for commercial gain.

Sharing Information with Third Parties

acs365 never sells, rents or allows your personal information to be used commercially by third parties. However, in specific circumstances we may share limited information with the following parties:

5.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, banks), identity verification providers and technology infrastructure providers receive only the information necessary to perform their specific services. These partners are bound by confidentiality agreements with us and may not use your information for any other purpose.

5.2 Game Providers

Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi and other game providers may receive limited technical data to operate their software, but no personal identity information.

5.3 Legal Obligations

On the basis of a court order or a lawful request from a government authority, or to comply with anti-money laundering or counter-terrorism financing laws, we may be required to disclose information to the relevant authorities.

5.4 Business Transfer

If there is any change in the ownership or management of acs365, customer data may form part of the transferred assets; however, the new owner will be bound to comply with the terms of this Privacy Policy.

Cookies and Tracking Technology

acs365 uses cookies to ensure the smooth operation of our website and to improve your experience. Cookies are small text files that your browser stores on your device at our instruction.

6.1 Types of Cookies We Use

• Essential Cookies: For maintaining login sessions, security tokens and saving language preferences. These cannot be disabled.
• Functional Cookies: For remembering your preferred game categories and interface settings.
• Analytics Cookies: For monitoring site usage and understanding which pages are visited most.

You can reject non-essential cookies by changing your browser settings. However, this may limit some features of the platform.

Data Storage and Security

7.1 Security Measures

acs365 applies industry-standard technical measures to protect your personal and financial information:

• SSL/TLS encryption on all connections — your information is protected during transfer.
• Data stored on servers is protected with AES-256 encryption.
• Passwords are stored in a secured hashed format — no staff member can read them directly.
• Two-factor authentication (2FA) available for sensitive operations.
• Regular security audits and vulnerability testing.

7.2 Data Retention Period

We retain your information for as long as your account remains active. After account closure, we may retain certain information for a period determined by applicable law for the purposes of meeting legal obligations, resolving disputes and preventing fraud.

7.3 In the Event of a Data Breach

If a security breach occurs that may put your information at risk, we will notify affected users by email as soon as possible and advise them on the necessary protective steps to take.

Your Rights

As a user of acs365, you have the following rights regarding your own information:

8.1 Right to Access Information

You may contact our customer service team at any time to find out what information we hold about you. We will respond within 30 working days after verification.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may correct it through your account settings or with the assistance of our support team.

8.3 Right to Delete Information

You may request that your account be deleted. However, it may not be possible to delete information related to legal obligations (such as financial transaction records) before a designated period has elapsed.

8.4 Withdrawal from Marketing Communications

You may opt out of promotional emails or notifications at any time. This will not affect necessary communications related to your account.

8.5 How to Exercise Your Rights

To exercise any of the rights described above, contact us via our 24/7 live chat or email us at [email protected].

Protection of Minors

acs365 strictly provides services only to individuals aged 21 or above. We do not intentionally collect any information from minors.

Age verification is mandatory during the registration process. If anyone registers by providing a false age, their account will be immediately terminated and any deposited funds may be withheld.

If you become aware that a minor has opened an account on our platform, please notify our customer service team immediately.

Policy Changes

acs365 reserves the right to modify this privacy policy at any time. We will post a clear notice on our website before any changes take effect. For significant changes, we will notify you directly at your registered email address.

Continued use of our platform after any changes will be considered as your acceptance of the updated policy. The date of the most recent change will always be shown at the top of this page.

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please reach out to us through the following: